Important: After successfully registering and linking your account to our IB network, don't forget to submit your MT5/MT4 account number to activate your daily cashback.

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Linking Support & Troubleshooting

What if I already have a partner linked?

Exness allows you to change your partner once every few months. Use the 'Partner Switching' menu in your dashboard and enter code ovqr8pxq08 to move your account under Delta Rebates.

Why do I need to open a new account after linking?

To ensure the system tracks your trades correctly under the new partner code, Exness usually requires you to create a new sub-account (MT4/MT5) within your existing Personal Area after the link is confirmed.

Method 1: Email Support

1

Compose an email to support@exness.com from your registered email at Exness.

2

Use the following example as a template for your email:

Dear Support, I’m eager to join your IB Partner network with the code: ovqr8pxq08. Please link my trading account to the IB using this link: https://one.exnesstrack.org/a/ovqr8pxq08 Your prompt assistance in processing this request is highly appreciated. Thank you. Kind regards,

If you face any issue, feel free to contact us on Telegram.

Method 2: Live Chat Support

1

Login to Exness Personal Area

Navigate to the Exness official homepage and click “Sign In” to log into your Personal Area (Member Zone).

2

Open Live Chat Support

Inside your Personal Area, click the support chat icon in the bottom-right corner to open the live chat window.

3

Type “Change Partner”

Type “Change Partner” in the chat, then select the option “Change Partner Link (Link)” when it appears.

4

Submit the Application Form

In the application form, locate the field labelled “New Partner Link or Wallet Account”. Enter our exclusive Partner ID below:

https://one.exnesstrack.org/a/ovqr8pxq08

Complete the remaining fields on the form, then click “Submit” to send your transfer request.

5

Register Your Trading Account ID

Transfer approved and new trading account opened? Fill out the form here to register your Account ID with us — this activates your cashback tracking permanently.

If you face any issue, feel free to contact us on Telegram.

Quick Comparison

Procedure	Email Support	Live Chat Support
Initial Step	Compose email using template	Log in to Personal Area
Account Linking	Include account info & IB link	Submit form with IB link
Confirmation	Wait for support (24-48 hrs)	Wait for support confirmation
Final Step	Open new sub-account	Not required

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